Frequently Asked Questions

We are open 24 hours a day, 7 days a week. 

Pick up & drop off are from 6am to 10pm, 7 days a week. 

We take Mastercard, Visa, American Express, Debit Card, Paypal, and Venmo.

Our cancellation policy is very simple. We offer free cancellation up until 24 hours prior to your rental. All rentals within 24 hours prior to your rental will receive 50% refund. 


When booking with Tripio you always get unlimited mileage with of our cars. You’ll never have to worry about extra charges due to excessive mileage.

Renting a car is easy with Tripio.

  • For guest that reside in the US and Canada you must present a valid drivers license.
  • International guests must present their home country’s valid driver’s license along with a valid passport.
  • Meet the minimum age requirement of 21 year old.
  • We require proof of insurance or the purchase of Renter Collision Insurance (RCP).

You are not required to purchase the extra insurance (Renters Collision Insurance – RCP). We do however recommend it. The cost is only $19.00 per day for coverage and that comes with $20,000 in coverage and only a $250.00 deductible. We provide this coverage to you with no additional markup. Our cost to provide this coverage is $19.00 per day. 

Remember, your personal insurance is always primary. That means you are liable for all damages to the vehicle if you opt out of RCP.

Yes, we are always happy to extend your rental, however we are only able to extend your rental if we are not already booked out for the days you are requesting. Hawaii is very busy with tourism and extending your rental may not always be possible so we recommend planning ahead. 

When booking online, first click “Book Now”, It’s a fast and simple 6 step process.

  1. Choose your pickup and drop off time as well as location.
  2. Select your favorite car.
  3. Choose your features, like additional drivers, child seats, Post trip cleaning, or prepaid fuel.
  4. Enter your contact info along with birthdate, drivers license and insurance info.
  5. Confirm everything.
  6. Process your payment.

That’s it, very simple and fast, you are now booked and ready to enjoy your vacation the Hawaiian way.

We offer VIP Delivery to the Airport or your Hotel for an additional fee. 

  • $55.00 Airport Pick up
  • $80.00 Hotel (any Hotel within 10 miles of the Airport)

Or if you prefer, you could pick up your rental near HNL Airport. Our location is approximately 1 miles away. An Uber or Lyft is a very quick and inexpensive way to get there.

*Once you book your reservation we will contact you by email to confirm your pick up or delivery location.

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